In some cases, you may choose a shipping method that does not include tracking. This applies to parcels sent with postage stamps, for example (this can also happen if the seller does not purchase the tracked shipment option with Canada Post).
In this case, tracking will not be available but your items should arrive within a few days. Keep in mind that some shipments can be delayed. We give parcels sent without tracking 14 days to arrive at the buyer's selected address.
If the package is not delivered after 14 days, it may have been lost in transit. This is why you should always keep in touch with the seller.
If the package is not delivered to the buyer after 14 days, please contact us using the contact form below.