Items can be delivered directly to your home address or your friend's house if you’re buying the item as a gift. No need to leave the house to receive the items!
We work with Canada Post to get your items to you. Shipping costs are based on your and the seller’s addresses and will be confirmed at checkout after you have provided the delivery address.
- The delivery address must be in the same area as your billing address. If not, you will be required to change the billing address.
- If you purchase from multiple sellers, you can choose to have each shipment sent to a separate address, but they all need to be in the same region as your billing address. Otherwise, you will need to pay for each shipment individually.
Once you've processed the payment and paid the corresponding shipping costs, sellers will be instructed to purchase the corresponding shipping label themselves and provide the tracking number so you can track your item on the platform in 'My Orders'.
If something with the shipment did not go as you expected, we’ve got you covered by Buyer Protection (conditions apply).
If your package hasn't shipped after 5 days, we'll automatically cancel your order and process your refund. We will however give up to 7 extra days to sellers who need to finalize their verification process (required for sellers only). If you do not want to wait these extra days, check out what to do on our dedicated page.
If the parcel is not delivered, damaged in transit, or not as described, please make sure you contact CS or lodge a return request within 4 days after the order was marked as “delivered”. We’ll look into the case and, if applicable, refund you.