Still waiting for your refund after cancelling or returning an order? Don't worry, we'll make sure you get it.
But first, have you checked the order's status?
- Submitting a cancellation request or shipping your order back to the seller is not enough to get a refund.
- The cancellation request has to be approved by the seller or by Vinted; once approved, the seller has to confirm receipt of the item return via the Vinted app.
- Once the seller confirms, we'll process your refund within 24 hours and you should see it in your bank account a few days later.
Remember that it can take 5–10 business days for a refund to be deposited into your bank account. Time varies by bank and it may take longer if the refund was processed on a weekend or a public holiday.