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I can't log in to my account; it says my username/password is invalid.

There are a few reasons why you can’t log in to your account. 

To fix this problem, start by changing your password. Click on "Forgot password" (bottom right of the login screen) and follow the instructions.

If this doesn’t solve the issue, check that your email address is still valid. If we tried to contact you and our emails bounced back to us too many times, we may have disabled the address. If this is the case, you'll need to contact us so we can help you fix it. 

Please be sure to include the following information in your message to help us verify your account:

  • Username
  • The email address linked to your account
  • Date of birth
  • Postal code of the address listed on your account

If your email address is valid, your account may be blocked. Accounts are blocked when users do not respect our Terms and Conditions and Catalogue Rules. Reasons may be due to repeated attempts to sell replicas, consistent use of offensive/obscene language towards other users or us, or suspected account fraud (the identity verification was rejected or failed, even after providing an ID).

If you were blocked, you should have been informed by email. If you can’t find the email in your inbox and junk folders, reach out to our support team for help.

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