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Service point delivery

You can choose to have your package delivered to a service point, but only if the seller has activated this option on their profile.

This is usually a cheaper way of shipping a package and it automatically includes tracking. The seller will drop off the package at a service point and it will be delivered to the service point you have selected. 

This shipping option is often more convenient than home delivery, since you can pick up the parcel any time during their opening hours. 

There are two service point shipping companies available on Vinted:

  • UPS
  • Purolator 

You'll see which delivery options, shipper(s) and postage costs are available after you press Add to Cart. The options you’ll be offered will depend on your and your seller’s location, what options the seller has activated and the size of the parcel.

When you opt for service point delivery, you must first confirm your billing address and then you will be shown the service points for the selected shipper that are within the same area as your billing address. 

  • If you'd like to select a service point in another area, then you first need to change your billing address. 
  • If you want to ship items to different destinations (e.g., 1 item to your home address, and another one to your best friend), both destinations must be in the same area as your billing address. Otherwise, you will need to pay for one destination at a time.

Once you've processed the payment and paid the corresponding shipping cost, sellers will be able to generate a shipping label via the Vinted platform, and you can track your items in 'My Orders'.

If something with the shipment did not go as you expected, we’ve got you covered by Buyer Protection (conditions apply).

If your package hasn't shipped after 5 working days, we'll automatically cancel your order and process your refund. We will however give up to 7 extra days to sellers who need to finalize their verification process (required for sellers only). If you do not want to wait these extra days, check out what to do on our dedicated page.

If the parcel is not delivered, damaged in transit, or not as described, please make sure you contact Customer Support or lodge a return request within 4 days after the order was marked as “delivered”. We’ll look into the case and, if applicable, refund you.

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