Buying on Vinted should be a safe experience for everyone. That’s why we provide Buyer Protection when you pay through Vinted.
Buyer Protection applies automatically to any order made by first clicking on the Add to cart and Proceed to checkout buttons, then completing the checkout process. It helps ensure safe payments, gives you the right to a refund if meeting the conditions below, and access customer support. For this, Vinted charges a Buyer Protection Fee which is mandatory and will be applied to your purchase. The Buyer Protection Fee consists of a fixed amount of $1.10 per purchase and a variable amount of 5% of subtotal of the item price per seller (excluding applicable taxes). You can learn more about the Refund Policy here.
Our Buyer Protection program:
Protects your purchases
You can shop with peace of mind. Your money won't be transferred to the seller until you confirm that the item has arrived safely and you click on the Confirm order button.
- If the item is significantly not as described or arrives damaged, submit a return request within 4 days after the order is marked as ‘delivered’. We’ll make sure that you get refunded for your purchase. For more details, please read our Refund Policy.
- If your item doesn’t arrive within 14 days or is marked as “delivered” even though you haven’t received it, please contact our support team as soon as possible by clicking on the Get in touch button below (select Shipping & delivery, then I haven't received my parcel) . We'll figure out where your item is and ensure that you get refunded if the order is lost.
If you miss the 4 day deadline or click the Confirm order button, your order will be finalized and the payment will be automatically released to the seller. This cannot be reversed
Extra measures against fraud
To make sure that no stranger can buy on behalf of you on Vinted, we put an extra layer of safety to your purchases. We randomly check transactions by prompting purchase verifications.
Support from our team
We’re here to help with any questions about to your order. It’s our job to make sure that your Vinted shopping experience is fun and hassle free.
Good to know
The Buyer Protection fee is automatically added to all payments made through Vinted, using the Add to cart and Proceed to checkout buttons, then completing the checkout process.